Support

Email support@getpancake.ai for product, installation, connection, privacy, or billing help. Include the client you use, the approximate time of the problem, and the visible error message.

If the email link does not open your mail app, copy the address above into your email service or open Gmail. You do not need a Pancake account to contact us.

Free trial

You can begin signup without a credit card. Pancake offers a 3-day free trial, and a credit card is required to start the trial.

Billing, cancellations, and refunds

You can cancel at any time; access continues until the end of the current billing period. Except where required by law, payments are non-refundable. Read the Fees & Billing terms for details, or email us with a billing question.

ChatGPT, Codex, and Claude

1. Confirm the Pancake app opens normally.
2. Reconnect Pancake from your AI client.
3. Complete the browser sign-in and choose one workspace.
4. In Pancake, open Settings → MCP → Connected clients to confirm or revoke the connection.
5. Retry a read-only request, such as reading the GTM Brain.

Never email an access token, authorization code, magic link, password, or other credential.

Privacy and security

Read the Privacy Policy for data handling and retention. Report a suspected security issue to support@getpancake.ai with the subject “Security report.” Do not include customer data or credentials.